You shouldn't be adjusting the rebound for carrying a passenger, 3 clicks out from seated is best for everything/everyone with the stock shock and its still too quick but that's as good as it gets without a revalve.
If you had it fully seated or only 1 or 2 clicks out it could be damaged internally, that's why you have to leave it 3 clicks out from seated.
The shock I has issues with went years without service.