IMS 3 GALLON TALLY!

Glad to hear IMS is taking care of their 'beta testers'. Shouldn't be a big deal. Are they going to grind down the returned, gapped tanks? I'll probably be taking mine out for a spin this week.. will see if more leaks develop.

Actually I'm not exactly sure if they are going to just send out new ones and fix the dished ones, to be honest. I'll fling Chuck a line and see what he has to say.

How is everyone

I was going to ask how long it takes to get a tank....

but I guess it will be better to wait now....

afterall, shipping a tank from Singapore to USA for a replacement is looooooooooooong

From Chuck this morning:

"We want to make this right by all of our customers out there. If anyone has a tank that is leaking for whatever reason they need to contact IMS and we will resolve the issue. If someone has any doubt about their tank they need to contact us. We want to work out the best possible solution for each situation to serve the customers needs. The tanks that have already been shipped can be fixed here at IMS with a fast turn around, that’s one of the options. Just contact us at

abelc@imsproducts.com

chuckw@imsproducts.com

chrish@imsproducts.com

info@imsproducts.com

800-237-9906

951-653-7720 and we will make it happen."

So there you have your answers. They aren't going to welch out on their product, and I know Chuck takes great pride in making things work, all the way around. You can't ask for better customer service.

SheWolf:

Thanks for the latest news from Chuck/IMS.

Looks like we have some viable options to fix our tank problem.

Can IMS provide pics of what the pump mounting surface should look like with a straight edge? I need something to comapre to. I really don't want to do this twice...Thanks!

Damn it! Damn it! Damn it! I have a seeper. Mine actually is the opposite of the above photo though. It seems flat at the actual circle hole and then starts to taper out. It was barely seeping. I've sorted throught my various silicones and such and I am letting the gas dry off of the tank,rubber gasket, etc. Some of my silicones say "don't use on objects in contact with gasoline" so I've eliminated them. I believe my seep is small enough that a strip of silicone will do the trick before going through the hassle of sending my tank back. What things would be good for sealing it up?

vwsandman wrote:

Can IMS provide pics of what the pump mounting surface should look like with a straight edge? I need something to comapre to. I really don't want to do this twice...Thanks!

That would be very helpfull!

I'm going to call IMS and discuss. Mine is definitely not flat, and I only want to install the tank once.

Thanks, again, for all the leg work Shewolf!

SheWolf, I did some research on this SEAL ALL you speak of. It's available at normal stores not automotive right? Is it kind of thick like silicone or runny like glue?

John92 try the Permatex stuff I posted earlier, that should be available at any regular auto parts store.

The stuff I used was clear and the consistency of thick honey, and I got it at an automotive shop. The one guy said he tried the Seal All and the Hylomar and said the Seal All worked better for him on his leaky tank. Works like a charm for me, I've been riding it all day and no leaks! As for the plane on the surface, it should be equally flat from the mounting points across the hole to the opposite sides. There should be no dish down or up. I'm in another city right now or I'd e-mail Chuck and see if he has a pic of what it should look like, but to me flat should be across all 6 mounting points with no dips or mounds. If I hear of anything new I'll let you all know.

Hey all, This might interest some of you. I ran my IMS tank low on fuel today. Here are the numbers, you do the math. On a full tank I ran 152.7 miles, The low lite had been on since 112.0. It hesitated as I was going by a gas station so I thought I better stop.I put in 3.113 gallons. The bike was still running had to shut it off so it looks to me like I can get almost every drop out of my tank.Before fueling, I looked into the tank,(it is a natural one) and could not see any gas, no wonder!! Also doing the math it would appear that when the lite came on I had .84 gallon left for reserve, this being useable fuel. Info might come in handy. Oh yes, my tank leaked too

Great to know what you're utilizing for fuel with that light. I haven't hit it yet with this monster.

Does IMS or anyone have any estimates of how many tanks are "seepers"? Are they all suspect at this point? I just went out to the garage and I cannot "see" any drips or seepage but any is too much and maybe it is evaporating before it gets to the floor. I tried to smell for gas and I can get some gas smells but that could be from the gas that spilled from the OEM tank being upside down for a while during removal. This is making me really nervous... and anxious about the installation. Does IMS recommend some procedure to tell if it is a "seeper" without taking the tank off and holding a staight edge on the bottom?

I've ridden about 10 miles since installation.


Any help will be deeply appreciated.

thx, Gary

OK it has been 24 hours since I resealed the tank using halomar. As of right now it has been sitting with 2+ gallons and no seepage. I did notice on reinstall that the pump did not sit as flat as the first installation (if you recall I posted my screws had plenty of bite). Like SW said in her earlier post the screws now just barely got a bite, with the metal ring sitting about 1\4 of an inch above the surface of the tank. It then torqued down to a flat contact. On my first install the whole thing went nearly flat on the tank initially. I checked to see if you can install the rubber gasket incorrectly and it is keyed so you can't. I cannot explain why the first istallation went better but seeped and now with the halomar it does not seep--at least yet--but didn't want to sit flat initially. I tried 4 times to replicate my first install results but could not--weird. Anyway the halomar seems to work static, now I need to ride the bike and see if the seep reappears. I'm also going to take SW's track and get allen screws that are a bit longer--will substitue them one at a time so as not to disturb the seal.

taoshum wrote:

Does IMS or anyone have any estimates of how many tanks are "seepers"? Are they all suspect at this point? I just went out to the garage and I cannot "see" any drips or seepage but any is too much and maybe it is evaporating before it gets to the floor. I tried to smell for gas and I can get some gas smells but that could be from the gas that spilled from the OEM tank being upside down for a while during removal. This is making me really nervous... and anxious about the installation. Does IMS recommend some procedure to tell if it is a "seeper" without taking the tank off and holding a staight edge on the bottom?

I've ridden about 10 miles since installation.


Any help will be deeply appreciated.

thx, Gary

Those were my exact thoughts initially--then I decided to take a look..........

SheWolf wrote:

Great to know what you're utilizing for fuel with that light. I haven't hit it yet with this monster.

Filled it up today. The light came on at 190km, filled at 224 and 10 liters got in.

Considering that I rode mostly between 100km/hre and 120km/hre true spedd, I think I could get close to 300km on a tank if I drive at less than 90km/hre.

Akasy wrote:

taoshum wrote:

Does IMS or anyone have any estimates of how many tanks are "seepers"? Are they all suspect at this point? I just went out to the garage and I cannot "see" any drips or seepage but any is too much and maybe it is evaporating before it gets to the floor. I tried to smell for gas and I can get some gas smells but that could be from the gas that spilled from the OEM tank being upside down for a while during removal. This is making me really nervous... and anxious about the installation. Does IMS recommend some procedure to tell if it is a "seeper" without taking the tank off and holding a staight edge on the bottom?

I've ridden about 10 miles since installation.


Any help will be deeply appreciated.

thx, Gary

Those were my exact thoughts initially--then I decided to take a look..........

Where did you look? take all the shrouds, seat , etc off and look?

taoshum wrote:

Where did you look? take all the shrouds, seat , etc off and look?

Yes, I had to take all that off, plus unbolt the tank and lift it up to see the seepage. But it was there...

Obviously I could not tell about the seep without stripping the bike. However, look at the pic below and you will see that the seep migrates left and rearward on the tank. This on mine resulted in a wet area extending to where the tank has the recess for frame members (see the Y area on the tank left side aft). I'm guessing that if you remove the left side plastics and slip a paper towel into that area you MAY be able to tell if you have seepage getting to that area--still the best way is to go ahead and bite the bullet and remove the tank as I did to take a look see.

taoshum wrote:

Akasy wrote:

taoshum wrote:

Does IMS or anyone have any estimates of how many tanks are "seepers"? Are they all suspect at this point? I just went out to the garage and I cannot "see" any drips or seepage but any is too much and maybe it is evaporating before it gets to the floor. I tried to smell for gas and I can get some gas smells but that could be from the gas that spilled from the OEM tank being upside down for a while during removal. This is making me really nervous... and anxious about the installation. Does IMS recommend some procedure to tell if it is a "seeper" without taking the tank off and holding a staight edge on the bottom?

I've ridden about 10 miles since installation.


Any help will be deeply appreciated.

thx, Gary

Those were my exact thoughts initially--then I decided to take a look..........

Where did you look? take all the shrouds, seat , etc off and look?

I think--tell me if I'm wrong--I've been an avid supporter of IMS including speaking up when some took exception to the panel fitment. I think that this is much more than a panel fitment issue and the response from IMS is lacking.

They have put me in the bind of the "devil you know" do I pull my tank and send it back to get a "refurbished" tank--not a new one and get a "devil I don't know" or do I stick with the devil I know and hope my halomar seal job holds long term.

I really don't like being put in this position but I guess I will have to make a call. If IMS really wanted to "make good" they would issue return authorizations with prepaid shipping to all leakers and ship out "new production run tanks". I'm really not interested in getting your old refurbished tank--no offense to you but that is the "procedure" as I understand it to this point.

Please correct me if I'm in error--if not I guess the devil I know is preferable.

SheWolf wrote:

From Chuck this morning:

"We want to make this right by all of our customers out there. If anyone has a tank that is leaking for whatever reason they need to contact IMS and we will resolve the issue. If someone has any doubt about their tank they need to contact us. We want to work out the best possible solution for each situation to serve the customers needs. The tanks that have already been shipped can be fixed here at IMS with a fast turn around, that’s one of the options. Just contact us at

abelc@imsproducts.com

chuckw@imsproducts.com

chrish@imsproducts.com

info@imsproducts.com

800-237-9906

951-653-7720 and we will make it happen."

So there you have your answers. They aren't going to welch out on their product, and I know Chuck takes great pride in making things work, all the way around. You can't ask for better customer service.

From what I recall, any of the new tanks coming off the line will be fixed before shipping them out from the point of concern, which was when they were contacted. As for getting anew tank, and not a fixed one, I honestly don't know how they are dealing with that. Chuck just made comment that anyone who has any questions regarding their tank is to call them at IMS and they will be able to tell you what can/will be done. I just got back from another 180 km ride and still no leaks. Just over half a tank still.

SheWolf or anyone else, Did you put your sealer everywhere or just in certain spots? I just put Seal All on the flat edge of the o-ring/gasket that touches the tank. I'm not sure I want it on the round part that touches the fuel pump or the metal frame that holds the fuel pump. Will this be hard to get off of the fuel pump if needed?

I used a different approach--didn't leak on the metal tank so the pump assembly is sealing good. Therefore I put the halomar on the tank surface and let it "figure out" where it needed to fill in.

I will bolt the bike up tomorrow and go ride to see if seeps again.....sigh....

john92 wrote:

SheWolf or anyone else, Did you put your sealer everywhere or just in certain spots? I just put Seal All on the flat edge of the o-ring/gasket that touches the tank. I'm not sure I want it on the round part that touches the fuel pump or the metal frame that holds the fuel pump. Will this be hard to get off of the fuel pump if needed?

I think I was first on the list for a black tank, and my bottom is not flat (too many cheeseburgers I suppose!)

I called IMS, they offered to send me a UPS shipping label. Since I'm in Canada, I will send it via Canada Post/USPS and IMS will reimburse me. I am impressed with IMS, they seem very eager to please.

I don't care if they refurbish it or send me a new tank, and long as it doesn't leak when I install it.