fuel pump problem

I hope Yamaha is going to raise shit with that dealership. What a bunch of shitheads!

Do you have time to call Yamaha (Erica) back? I believe any dealer any where is supposed to take care of warranty work. As I posted earlier, it sounds like the scooters are getting pumps replaced free and clear, including labor.

Sarah

I have not talked to her since I picked the bike up. I'm to the point where I just want to get this over with. Something kept telling me just to fix it myself but it just seemed foolish since I have a full 5 years of warranty and this is something that should be recalled anyway. Now, I just wish I had a more reputable dealer in my area. I'm a hundred miles away from home now, while I would have brought the bike with all I would do is commute the like 1 mile from my house to classes and occasionally run to the store and whatnot. There are no trails here so that's kind of a bummer.

I hear you, it is frustrating as all get out. The lack of consistency in the way Yamaha is handling this is killing me, and I'm not even having pump trouble....yet. If you have the time and patience I think it'd be worth it to call Erica back and stick like a booger until she gets you a new pump installed and refunds your $131. But if you've got a spare $200 or so, I can sure see why you'd choose to buy the pump and be done with it. I can remember the day when I relied on a motorcycle to get me back and forth to class; a fuel pump would have taken a major chunk out of the budget.

Sarah

Jomamaha wrote:

My dealer called Yamaha after his diagnosis . They are sending one (backordered till Aug.13)
even though I am out of warranty. I will have to pay labor.

Just wanted to report back . New fuel pump came in a week early and bike is running beautifully. Paid for one hour of labor.

Update on my WR; The fuel pump came in on Wed. and I couldn't drop off until Thurs., dropped off Thursday and picked up Friday and not a dime out of pocket for me, awesome! Did 65ish single track miles yesterday in 80+ degree heat and not a single issue. Back to lovin my R2!

well....mine craped out on me today...again. it's been nearly a year since the first time it's done this.
it was/is very hot here today(100 degrees)....after a long wait it would start to work again(fuel pump).
another guy in our group just happened to get a flat at about the same time,so we ended up trailoring both bikes
back home.
for me....there's no way my bike is going to the dealers service department. i will take the pump out myself and contact the dealer about it. if they can't replace the part or help me get it replaced....i'll buy the new one myself and never trade there again. i've owned and ridden yamaha products all my life....i sure hope they don't screw me on this deal. it's a known defective part.

Sucks to hear...
Hope you have good luck with Yamaha.

f3joel wrote:

Sucks to hear...
Hope you have good luck with Yamaha.

thanks for the good luck wish.

here is how my progress is going.....
called my dealer...told the parts guy my story first,then repeated it to the service guy. the service guy told me that they will have to have my bike,try to reproduce the problem and write it all up and submit it to yamaha.
i was also told i could call yamaha customer service myself and see what they thought about it.

yamaha customer service suxs...period. i'll go ahead and put a name out there "meagan" at yamaha...title of product specialist or some bs. absolutly no help at all and i ended the conversation with "ok fine i'll just pay for it myself". the most info i could get out of her was that there are no recalls on my bike,and that the pumps part numbers are still the same ,therefore there is no problem with the pumps. well meagan...i could tell your not a rider and if you were and your bike died in traffic on a busy intown 4lane hi-way you would be a lot more understanding and a lot / any more helpful rather than the cold shoulder i got from you.


the pumps are backordered....i pointed out that pumps are not normal wear items.....why are they backordered???

i called my dealer back and told the parts guy to go ahead and find/get me a pump ordered and told him about the
no-help deal with yamaha customer service....after i told him about that he contacted his yamaha rep and was told it might be covered under the emissions warranty. i will still have to take my bike to the dealer...it will still be a unknown time frame on getting anything done....but at least this guy/my dealer is on my side about this and that really goes a long ways in my book.

i told everyone i spoke with about this forum,this thread,about the recall in japan etc....fell on deaf ears at yamaha customer service, but the parts guy at my dealer said i should print anything / everything i can find on this online(including this thread) and that they will submit it along with their stuff to yamaha. i was also informed that yamaha would much rather resolve this issue than have anyone posting anything negative about yamaha.

bottom line is that we are noticed and known about by yamaha.....why are they being so reluctant on this particular issue?
i pointed out that i'm not trying to get anything free,but rather that this is a known defective part and i have a problem paying for another one....lol...i already bought one...a defective one that's in my bike!

so...for myself...i'm thinking i'm going to stick to my original plan of replacing my pump myself and at my own cost. i will give them the original pump and any info they want...whatever i can find...and put the burden of doing whatever is right back onto them. if they decide to cover any/all of it...that will be great....i will continue being the life long yamaha customer i've always been.
i've owned a yamaha motorcycle of some sort since 1971....and 3 yamaha atv's also in the past 10 years.

I had my fingers crossed for you, too. That does suck.

Sarah

Well I finally got my bike back from the dealer and they swapped out the pump. Only took them a week. Everything is working great now. Started and ran fine on a 98F day.
Still seems the dealers know nothing of this.

Glad this is over with.

greer wrote:

I had my fingers crossed for you, too. That does suck.

Sarah

thanks.....
i'll get it sorted out....at least now when it happened this time i was able to recognize what had actually happened and took note of things. it's all got to do with the fuel and the fuel tank getting heat saturated

shipment of pumps are now at the wisconson yamaha parts distribution center....according to my dealers parts guy.
i bought one ($197. + tax= $215.) and it should be here by monday or tuesday of next week.

i sure wish we had a aftermarket choice available......and one with an adjustable regulator


**** i hope yamaha sends me one of those satisfaction survey forms about my contact with their customer support*****

at least it was easy to change out...picked up the new pump yesterday after work.
after getting my old pump out...i noticed it has something loose inside of it....my guess is it's the armature. the new pump does not do this.
i'm glad i went ahead and took care of this.

cpl pics of the old pump out of the tank

Thanks for posting back, hope all is well now.

Mine's an 04-08, showing 16,xxx miles, not a speck of trouble so far. We shall see. I've got $225 set back.

Sarah

greer wrote:

Thanks for posting back, hope all is well now.

Mine's an 04-08, showing 16,xxx miles, not a speck of trouble so far. We shall see. I've got $225 set back.

Sarah

i'm thinking yours must not have gotten one of the "bad" pumps during assembly....that's alot of heat cycles and run time....enough to find any faulty part,not just the fuel pump.

mine is a 02-08....only 1900 miles!
i test rode it for a few minutes around the neighborhood after i was thru....all is good now. i had actually been wondering about the old pump and if maybe it just wasn't putting out like it was supposed to after the first siezure. sometimes my bike felt weak in the mid and upper rpms,and other times it felt normal. at least on my test ride last night it felt as good as it ever has....it has a good crisp pull now in the mid-range on up. i'm pretty sure my old pump was not performing like it should.
also the old pump has a loose part in it...it makes a "clunk" sound just tilting it around. at first i thought the motor was loose and moving in the pump housing,but it is tight.....
i think the armature in the motor is the culprit...maybe they left out a thrust washer or something?

This has been a problem for me for the past month or so, my bike even shut off on my while riding and wouldnt restart until i got it home. So i tried calling yamaha and they said they cant do anything until i take my bike somewhere. So i finally took it to the dealer and told them whats wrong, and that it usually only happens when i ride during the day. Well they couldnt replicate the problem, he said he rode it around for about 20 min and it turned on and off at least 15 times perfectly for them. But heres the thing, before i took it to them i disconnected my fmf efi programmer and of course it was night and my bike turned on fine and the pump cycled like it should. Now im hoping that it wasnt my efi programmer giving me troubles. BTW i have an 08 wrx, not sure of the build date but its number 856.

Take it back to them almost empty of gas on a hot day.
Park it in the sun.
If it starts when you park it ride it around the block and come back.

Does anyone know the build date range of bikes that might have this issue? Did Yamaha publish anything about this?

cryptomundo wrote:

Does anyone know the build date range of bikes that might have this issue? Did Yamaha publish anything about this?

http://translate.google.com/translate?hl=en&sl=ja&tl=en&u=http://www.yamaha-motor.co.jp/recall/mc/campaign/2009-05/fuel-pump/index.html

only in Japan

After prepping bike for a ride this weekend, with new HID wiring and heated grips, the dreaded starting issue surfaced again. No pump noise at key turn. I was just riding the bike earlier. Packed the bike up as I had had it. Drove over to the dealer and told them how to recreate the issue. Of course the bike started and ran fine once there. That was Friday. Dealer just called today and said they recreated the starting issue. Pump will be replaced under warranty, by next week wednesday. Hoping for the best now. Have a camping trip this weekend on the dl650.

Hi Team - can anyone let me know how long it took them to get a new fuel pump from Service Honda? Is there anywhere else that has they for legendary $213?
I'm in New York week after next and want to pick one up when I get there - is this enough time?

Thanks,
Ed

I'd done a little price-checking back on page 4; here's a cut&paste:

$213 from Service Honda, $218 from Yamaha Sports Plaza, near as I can tell you've got to go thru the whole checkout thing to determine shipping...

$246 shipped from Cycle Parts Warehouse

$258 shipped from boats.net

$252 shipped from oemcycle.com


Seems I read recently that $213 is no longer correct from Service Honda, they've gone up but not updated the price on their site.

Sarah

Thanks!